Return / Refund Policy
Last Updated : October 18, 2026
At KORHEIM, we want you to shop with confidence. Please review the requirements below before requesting a return, refund, exchange, or cancellation.
Procedures differ for retail-store and online purchases.
In-store purchases must be returned or exchanged at the original purchase location. Online purchases cannot be returned or exchanged at KORHEIM retail stores.
Nothing in this policy limits rights available under applicable consumer protection laws, including rights relating to defective, damaged, incorrect, or misrepresented products.
1. In-Store Returns & Exchanges
Return Requirements
We accept eligible in-store returns within 30 days of the original purchase date.
Products must be:
- Unopened and unused.
- In their original condition and packaging, with original seals intact.
- Complete with any included components or accessories.
- Accompanied by the original purchase receipt.
Please bring the product and receipt to the KORHEIM store where you made the purchase. Other KORHEIM locations cannot process the return or exchange.
Opened or used products are not eligible for standard returns or exchanges due to personal preference, change of mind, or an ordering or selection mistake.
Try Before You Buy
Testers are available for selected products at our retail stores. We encourage you to try available testers before purchasing, especially when selecting skincare and makeup.
Tester availability varies by product and location.
Refunds
Approved refunds are issued to the original payment method.
- Cash purchases are refunded in cash.
- Amounts paid with a gift card are returned to a gift card, except where a cash refund is required by law.
- Refunds reflect the amount actually paid after discounts, including applicable refundable taxes.
- Card refunds may take up to 10 business days to appear, depending on your bank or payment provider.
Exchanges
Unopened, unused products meeting the return requirements may be exchanged within 30 days of purchase, subject to availability.
Any price difference will be charged or refunded as appropriate.
Promotional and Final Sale Items
Discounted items remain eligible under this policy unless clearly identified as Final Sale before purchase.
Refunds are based on the discounted amount actually paid. Coupons and promotional benefits have no cash value.
Damaged or Defective Products
If a product appears damaged or defective, contact the original purchase location or email customerservice@korheim.com as soon as reasonably possible.
Keep the product, packaging, and receipt while we review the issue.
The standard unopened-product restriction does not prevent us from reviewing a damaged or defective product claim.
2. Online Order Cancellations
To request a cancellation, email customerservice@korheim.com immediately with your order number.
Cancellation is available only before fulfillment processing begins. A request is not confirmed until our team confirms the cancellation.
If we successfully cancel the entire paid order before shipment, we will refund the amount paid, including original shipping charges and applicable taxes, to the original payment method.
If fulfillment processing has begun or the order has shipped, the online return process applies.
Partial Cancellations
If a partial cancellation can be accommodated, we will refund the canceled items and their applicable taxes.
We do not add a shipping charge solely because a partial cancellation brings an order that originally qualified for free shipping below the free-shipping threshold.
Cancellations by KORHEIM
We may cancel all or part of an order when necessary, including because an item is unavailable, delivery information cannot be confirmed, payment cannot be verified, or there is a reasonable concern about fraud.
We will notify you and refund any amounts collected for canceled items, including applicable taxes. If the entire order is canceled, any original shipping charge will also be refunded.
3. Online Return Requirements
Please request a return within 30 days of delivery.
For a standard return, products must be:
- Unopened and unused.
- In their original condition and packaging, with original seals intact.
- Complete with included components and accessories.
- Identifiable as products purchased directly from KORHEIM.
To request a return, email customerservice@korheim.com with:
- Your order number.
- The name or email address used for the order.
- The item name and quantity you wish to return.
- Your reason for the return.
- Photos showing the issue if an item is damaged, defective, or incorrect.
We may request additional information or photos reasonably needed to review your request. Please do not email full payment-card details.
Obtain return approval before sending any products. After approval, ship the return within 14 days, unless our team provides different instructions.
Online purchases cannot be returned or exchanged at KORHEIM retail stores.
4. Eligible and Ineligible Returns
Eligible Returns
Eligible returns include:
- Unopened, unused products meeting the requirements above.
- Damaged, defective, or incorrect products reviewed by our team.
Ineligible Standard Returns
Standard returns are not accepted for:
- Products opened, used, or with broken seals due to personal preference or change of mind.
- Products damaged through misuse, improper handling, or improper storage after delivery.
- Products missing included components or accessories.
- Products clearly marked Final Sale before purchase.
- Free samples or complimentary gifts submitted for a monetary refund.
- Gift card purchases, except where required by law.
- Products purchased from another retailer.
- Returns outside the stated timeframes, except where required by law or otherwise approved.
Final Sale designations and standard return restrictions do not override applicable rights concerning defective, damaged, incorrect, or misrepresented products.
If you believe a product caused an adverse reaction, discontinue use and contact us so we can review the concern. Such reports are assessed individually and do not automatically establish return eligibility.
5. Damaged, Defective, Incorrect, or Missing Items
Inspect your order upon arrival and contact customerservice@korheim.com promptly if an item is damaged, defective, incorrect, or missing.
Include your order number, a description of the issue, and relevant photos where available.
Keep the products, shipping container, and packaging until we provide instructions. Do not discard or return affected items before contacting us.
We will review the issue and arrange an appropriate resolution, which may include a replacement, refund, or other remedy required by applicable law.
You do not need to place a replacement order before we review the issue.
6. Return Shipping
Change-of-Mind Returns
Customers are responsible for return shipping costs for eligible change-of-mind returns or ordering mistakes.
You may be instructed to purchase your own tracked return shipping. If we offer a prepaid label, we will disclose its cost before you accept it. The agreed label cost will be deducted from your refund.
KORHEIM Errors and Approved Product Issues
We cover necessary return shipping for approved damaged, defective, or incorrect items.
Please contact us before purchasing return shipping so we can provide instructions.
Return Address and Packaging
Our team will provide the correct return address and shipping instructions after approving your request.
Do not send a return to a retail store or an address printed on the original shipping package without confirmation.
Pack products securely and include your order number or the return reference provided by our team. Keep your tracking number and proof of shipment until the return is complete.
Please contact us before sending any return without approval. Unapproved returns may be delayed or may not qualify for a refund. Do not send cash-on-delivery or postage-due shipments without prior agreement.
Original Shipping Charges
Original shipping charges are not refundable for change-of-mind returns.
For approved KORHEIM errors or product issues, any applicable refund of original shipping charges will be included in the resolution. If the entire order is returned because of an approved KORHEIM error or product issue, we will refund the original shipping charge paid.
Orders That Qualified for Free Shipping
We do not retroactively deduct outbound shipping costs if a return brings the remaining purchase below the free-shipping threshold.
Customer responsibility for return shipping still applies to change-of-mind returns.
7. Refund Processing
We will notify you after receiving and inspecting your return.
- Approved refunds are issued within 5 business days after receipt and inspection.
- Refunds are issued to the original payment method.
- Amounts paid with a gift card are refunded to a gift card, except where otherwise required by law.
- Your bank or payment provider may take up to 10 additional business days to reflect the refund.
- Refunds include applicable refundable taxes.
- Any return-label cost disclosed and accepted in advance will be deducted where applicable.
- We do not charge a restocking fee for eligible returns.
If you have not received a refund after the stated processing period, contact customerservice@korheim.com with your order number.
Partial Returns and Discounts
Refunds are based on the amount actually paid for the returned items after discounts. Order-level discounts are allocated to the applicable items.
Coupons and promotional codes have no cash value and are not automatically reissued.
Bundles and Gifts with Purchase
Products sold as a single set or bundle should generally be returned together with their included components.
If a return affects eligibility for a gift-with-purchase promotion, we will explain any required accompanying return before you send the items back. We will not impose an undisclosed gift-value deduction.
8. Online Exchanges
We currently process standard online exchanges as a return and a separate new purchase.
Request a return for your eligible item and place a new order for the replacement item. Product availability and pricing are determined when the new order is placed.
For damaged, defective, or incorrect products, contact us first so we can arrange the appropriate resolution.
9. Customer Support
For questions about online or in-store returns, refunds, exchanges, cancellations, or product issues, email:
For online purchases, include your order number. For in-store purchases, identify the purchase location and have your receipt available.
For delivery information, please review our Shipping Policy.
Thank you for shopping with KORHEIM.
