Terms of Service
Last Updated: October 18, 2026
1. Agreement to These Terms
Welcome to KORHEIM.
These Terms of Service (“Terms”) govern your access to and use of the KORHEIM website, online store, mobile experiences, social media pages, and other digital services that link to these Terms (collectively, the “Site”).
The Site is operated by Hayejin, Inc., doing business as KORHEIM (“KORHEIM,” “we,” “us,” or “our”).
By accessing or using the Site, creating an account, or purchasing products through the Site, you agree to these Terms and any applicable additional terms or policies, to the extent permitted by applicable law. Please also review our Privacy Notice.
If you do not agree to these Terms, please discontinue use of the Site.
2. Eligibility and Personal Use
You may use the Site only if you are legally permitted to enter into transactions through the Site.
If you are under the age required to enter into a binding agreement in your jurisdiction, you may use the Site only with the permission and involvement of a parent or legal guardian.
Products purchased through KORHEIM are intended primarily for personal use unless otherwise expressly authorized by KORHEIM.
Unauthorized resale of products, promotional items, samples, or gifts with purchase is prohibited.
3. California Consumer Notice
Questions, complaints, or requests regarding products, orders, or use of the Site may be directed to:
KORHEIM / Hayejin, Inc.
14555 Valley View Ave, Ste C
Santa Fe Springs, CA 90670
United States
Email: customerservice@korheim.com
California consumers may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at:
California Department of Consumer Affairs
Consumer Information Center
1625 North Market Blvd., Suite N 112
Sacramento, CA 95834
Telephone: (800) 952-5210
Website: www.dca.ca.gov
The telephone number above belongs to the California Department of Consumer Affairs, not KORHEIM.
4. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business practices, services, technology, or applicable law.
When changes are made, the updated Terms will be posted on this page and the “Last Updated” date will be revised. We will provide any additional notice required by applicable law.
Material changes will not apply retroactively to disputes arising before the changes became effective unless required by law or otherwise validly agreed upon.
Your continued use of the Site after revised Terms become effective constitutes your acceptance of the updated Terms to the extent permitted by applicable law.
5. Intellectual Property
The Site and KORHEIM-owned content appearing on the Site, including KORHEIM trademarks, logos, graphics, photographs, videos, text, page designs, layouts, icons, and other original materials, are owned by or licensed to KORHEIM and are protected by applicable intellectual-property laws.
You may use the Site for personal, non-commercial purposes only.
Unless permitted by applicable law, KORHEIM, or the applicable rights holder, you may not reproduce, modify, publish, distribute, sell, commercially exploit, or create derivative works from protected content.
Third-party brand names, trademarks, product photographs, logos, packaging, and other intellectual property displayed on the Site remain the property of their respective owners.
Nothing on the Site grants you ownership of any intellectual property belonging to KORHEIM or a third party.
6. Copyright Complaints
KORHEIM respects the intellectual-property rights of others.
If you believe that content appearing on the Site infringes intellectual-property rights that you own or are authorized to represent, please contact:
Email: customerservice@korheim.com
Suggested subject line: Copyright Complaint
Written correspondence may also be sent to:
KORHEIM / Hayejin, Inc.
14555 Valley View Ave, Ste C
Santa Fe Springs, CA 90670
United States
Please identify the work or intellectual property involved, the allegedly infringing content and its location on the Site, your contact information, and the basis for your complaint. Include information showing that you own the relevant rights or are authorized to act on the rights holder’s behalf.
KORHEIM may request additional information and may remove or restrict access to content when reasonably appropriate or legally required.
7. Services Provided
KORHEIM may provide services including product information and beauty-related content, online purchasing and order fulfillment, customer accounts, promotions, discounts, special events, marketing communications, customer reviews, and other services introduced from time to time.
We may modify, suspend, discontinue, or temporarily restrict certain Site features when reasonably necessary for maintenance, security, operational, technical, inventory, or business reasons, subject to applicable law.
8. Customer Accounts
Customers may sign in to KORHEIM using the available sign-in methods, including email verification codes or Sign in with Shop.
When you sign in using an email address that is not associated with an existing KORHEIM customer profile, a customer profile may be created for you.
A KORHEIM customer account is distinct from a Shop account. Use of Shop and other third-party authentication services is also subject to the applicable provider’s terms and privacy policies.
You are responsible for providing accurate information and protecting access to your email account, verification codes, devices, and any third-party account used to sign in. Do not share verification codes with others.
You are responsible for activity conducted through your account to the extent permitted by applicable law.
If you believe your account has been accessed without authorization, please contact customerservice@korheim.com as soon as possible.
We may suspend or terminate accounts reasonably believed to be involved in fraud, unauthorized activity, resale, abuse of promotional programs, violation of these Terms, or other activity that may harm KORHEIM, our customers, or third parties.
You may request account deletion by emailing customerservice@korheim.com. Requests are subject to identity verification, applicable law, and any lawful record-retention requirements described in our Privacy Notice.
Guest checkout may be available without signing in. Guest purchases remain subject to these Terms and our applicable policies.
9. Email and Marketing Communications
KORHEIM may send transactional communications regarding your account, purchases, shipping, returns, security, or customer-service requests.
If you choose to receive promotional emails or marketing communications, you may unsubscribe using the instructions provided in those communications or available account settings.
Certain non-marketing communications necessary to provide your order or account services may still be sent.
Providing an email address or telephone number for an order does not, by itself, constitute consent to receive marketing communications. Marketing preferences are handled separately.
10. Privacy
Our collection, use, disclosure, and handling of personal information is described in our Privacy Notice.
Our online store is hosted on Shopify, which provides technology used to operate the store and related services. Personal information may be processed by Shopify and other service providers as described in our Privacy Notice.
Please read our Privacy Notice together with these Terms for information about data practices and available privacy choices.
For privacy questions or requests, contact customerservice@korheim.com.
11. Prohibited Conduct
When using the Site, you may not engage in conduct that interferes with the Site, violates applicable law, or infringes the rights of KORHEIM or others.
Prohibited conduct includes:
- Unauthorized access to accounts or systems.
- Providing false or fraudulent information.
- Using another person’s account or payment method without authorization.
- Introducing viruses or harmful code or interfering with Site security.
- Scraping or systematically collecting Site data without authorization, except where permitted by law.
- Violating intellectual-property or privacy rights.
- Submitting unlawful, threatening, harassing, or abusive content.
- Manipulating reviews, discounts, or promotional programs.
- Using the Site to facilitate unauthorized commercial resale.
KORHEIM may restrict access or take other reasonable action when these Terms are violated, subject to applicable law.
12. Promotions and Discounts
KORHEIM may occasionally offer discount codes, promotional pricing, gifts with purchase, student promotions, free-shipping offers, or other special promotions.
Each promotion may be subject to additional terms, including eligibility requirements, expiration dates, product exclusions, purchase minimums, or usage limits.
Unless otherwise stated, promotional offers may not be redeemed for cash, applied retroactively to previous purchases, or combined with other promotions.
First-order discounts are subject to the eligibility requirements stated in the applicable offer. Creating an account or subscribing to marketing does not guarantee eligibility for every promotion.
KORHEIM may modify or discontinue promotions when reasonably necessary, subject to applicable law and any commitments already made for accepted orders.
13. Resale and Anti-Diversion
KORHEIM sells products primarily for personal consumer use.
We may limit quantities, cancel orders, or restrict accounts when there is reasonable evidence of unauthorized commercial resale, including unusually large quantities, repeated bulk orders, related transactions, or other purchasing patterns that reasonably indicate resale activity.
KORHEIM does not control the storage, handling, alteration, or sale of products by unauthorized third-party sellers and cannot verify their condition or authenticity. This does not limit any responsibility that KORHEIM cannot lawfully exclude.
14. Product Information and Cosmetic Disclaimer
KORHEIM makes reasonable efforts to provide accurate product descriptions, photographs, colors, sizes, ingredients, directions, prices, and other information.
However, manufacturers may change product packaging, formulas, ingredients, colors, or other specifications. Actual product appearance may also vary depending on photography, screen settings, or device displays.
Customers should always review the physical product label, ingredient list, directions, and warnings before use.
Information provided on the Site about cosmetic and personal-care products is for general informational purposes only and is not intended as medical advice.
Unless a product is lawfully marketed for such purpose, product descriptions are not intended to diagnose, treat, cure, mitigate, or prevent any disease or medical condition.
If you have allergies, sensitivities, medical conditions, or concerns regarding a product, please review its ingredients and consult an appropriate healthcare professional when necessary.
Discontinue use if irritation or an adverse reaction occurs and seek appropriate medical attention when needed.
Nothing in this section limits your rights regarding products that are defective, incorrect, or materially different from their description.
15. Customer Reviews and User Content
The Site may allow customers to submit reviews, ratings, photographs, videos, comments, questions, or other content (“User Content”).
By submitting User Content, you represent that you own the content or otherwise have sufficient rights to submit it and that the content does not violate applicable laws or the rights of another person.
You retain ownership of your User Content.
By voluntarily submitting User Content through features intended for public or promotional use, you grant KORHEIM a non-exclusive, worldwide, royalty-free license to host, reproduce, display, distribute, and use that content for operation of the Site and KORHEIM marketing, subject to applicable law and our Privacy Notice. This permission does not apply to private customer-service correspondence merely because you send it to us.
KORHEIM may remove User Content that reasonably appears fraudulent, misleading, unlawful, abusive, unrelated to the product or service, infringing, or spam.
We will not suppress an otherwise lawful review solely because it expresses a negative opinion or gives a low rating.
Submission of a review does not guarantee publication.
16. Orders and Order Acceptance
Your order constitutes an offer to purchase the selected products.
An order confirmation acknowledges receipt of your order and does not, by itself, confirm shipment or final acceptance.
KORHEIM may verify payment, inventory, shipping information, purchase quantity, or other information before accepting an order.
We may reject, limit, or cancel an order when reasonably necessary because of inventory shortages, pricing or product-information errors, payment authorization problems, suspected fraud, incorrect shipping information, prohibited resale activity, or other circumstances that prevent completion of the transaction, subject to applicable law.
If we cancel all or part of an order after payment has been collected, we will notify you and issue the applicable refund to the original payment method, subject to applicable law.
For order questions, contact customerservice@korheim.com.
17. Product Availability and Pricing
Products displayed online are subject to availability.
KORHEIM does not guarantee that any particular product will remain available.
Prices displayed on the Site are stated in U.S. dollars unless otherwise indicated.
Online pricing, promotions, inventory, gifts with purchase, and product selection may differ from those available at KORHEIM physical stores.
KORHEIM may correct typographical, pricing, inventory, or product-information errors when discovered. If an error affects your order, we may contact you for instructions or cancel the affected item and issue any applicable refund. We will not charge an increased price without your authorization.
References to a third-party brand or product do not necessarily imply endorsement, sponsorship, or another relationship beyond KORHEIM’s lawful sale or promotion of that product.
18. Shipping
Available shipping methods, charges, delivery estimates, and restrictions are described in our Shipping Policy.
Customers are responsible for providing complete and accurate shipping information, including an email address and any required delivery contact telephone number.
Shipping fees, applicable taxes, and other charges will be displayed during checkout when applicable.
Delivery dates shown on the Site or during checkout are estimates unless explicitly stated otherwise. Order-processing time and carrier transit time are separate parts of the delivery timeline.
Carrier delays, weather, holidays, high-volume periods, incorrect addresses, and other circumstances outside KORHEIM’s reasonable control may affect delivery.
If your package is delayed, missing, damaged, or marked delivered but not received, please contact customerservice@korheim.com so that we can review the situation and assist with appropriate next steps.
Nothing in this section limits any rights or remedies available under applicable law.
19. Cancellations, Returns, and Refunds
Order cancellations, returns, refund eligibility, return shipping, damaged or incorrect products, and other related matters are governed by our Return / Refund Policy.
Online purchases and in-store purchases follow separate return procedures:
- In-store purchases: Eligible returns must be handled at the KORHEIM store where the purchase was originally made.
- Online purchases: Return requests must be submitted through our online return process by contacting customer service. Online orders cannot be returned at KORHEIM retail stores.
Products returned because of customer preference or ordering error may be subject to different conditions from products that arrive damaged, defective, or incorrect.
Opened or used products are not eligible for standard change-of-mind returns or exchanges. This restriction does not limit rights relating to defective, damaged, or incorrect products or other rights available under applicable law.
Please contact customerservice@korheim.com for online return instructions before sending items back. The business mailing address in these Terms is not authorization to send a return.
KORHEIM may refuse fraudulent or abusive return requests to the extent permitted by applicable law. If a return-related provision in these Terms conflicts with our Return / Refund Policy, that policy governs the return procedure, subject to applicable law.
20. Payments and Billing
Available payment methods will be displayed at checkout.
By submitting a payment method, you represent that you are authorized to use that payment method and authorize KORHEIM and its payment-service providers to charge the total amount associated with your order, including applicable taxes, shipping charges, and other disclosed fees.
You agree to provide current, complete, and accurate billing and purchase information.
Payment processing may be handled by third-party payment processors, including services made available through Shopify.
KORHEIM does not guarantee that every payment method will be available for every transaction.
If a transaction appears fraudulent, unauthorized, or unlawful, KORHEIM may refuse or cancel the transaction, subject to applicable law.
Approved refunds will generally be issued to the original payment method unless another method is required by law or otherwise agreed upon.
For billing or refund questions, contact customerservice@korheim.com.
21. Third-Party Websites and Services
The Site may contain links, integrations, applications, social-media content, reviews, payment tools, or other services provided by third parties.
KORHEIM does not control independent third-party websites or services. Their content, availability, security, accessibility, privacy practices, and terms may differ from ours.
A link to a third party does not necessarily mean that KORHEIM endorses or controls that third party.
Your use of third-party services may be governed by separate terms and privacy policies. Nothing in this section excludes any responsibility KORHEIM has under applicable law.
22. Disclaimer of Warranties
To the fullest extent permitted by applicable law, the Site and Site content are provided on an “as available” basis.
KORHEIM does not guarantee that the Site will always operate uninterrupted, securely, or without errors.
Nothing in these Terms excludes any warranty, guarantee, or consumer right that cannot lawfully be excluded.
Manufacturer warranties, where applicable, are governed by the terms provided by the applicable manufacturer, without limiting any rights you may have against KORHEIM under applicable law.
23. Limitation of Liability
To the fullest extent permitted by applicable law, KORHEIM will not be liable for indirect, incidental, special, punitive, or consequential damages arising solely from use of or inability to use the Site.
Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law.
KORHEIM’s liability relating to a particular purchase remains subject to applicable consumer-protection law and any rights that cannot legally be waived.
24. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses, claims, or expenses caused by your unlawful misuse of the Site, violation of these Terms, infringement of third-party rights, or unlawful User Content you submit.
This provision does not require you to be responsible for losses caused by KORHEIM’s own unlawful conduct or for any liability that cannot lawfully be transferred to you.
KORHEIM reserves the right to participate in the defense of claims relating to such conduct.
25. Dispute Resolution
If you experience an issue involving an order, product, account, or use of the Site, we encourage you to contact KORHEIM first so that we may attempt to resolve the matter.
Email: customerservice@korheim.com
Suggested subject line: Dispute or Complaint
Please include your name, order number if applicable, a description of the issue, and the resolution you are requesting.
Written correspondence may also be sent to:
KORHEIM / Hayejin, Inc.
14555 Valley View Ave, Ste C
Santa Fe Springs, CA 90670
United States
Nothing in these Terms prevents a consumer from exercising rights available under applicable federal, state, or local law. Contacting us first is encouraged and does not waive or replace those rights.
26. Governing Law and Severability
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, except where other applicable law provides otherwise.
Nothing in these Terms deprives you of mandatory consumer protections available under the laws that apply to you.
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the maximum extent permitted by law.
27. Contact Us
Questions regarding these Terms of Service, your account, an online order, or an in-store purchase may be directed to:
KORHEIM / Hayejin, Inc.
14555 Valley View Ave, Ste C
Santa Fe Springs, CA 90670
United States
Customer Service Email: customerservice@korheim.com
Website: www.korheim.com