Shipping policy
Last Updated: October 18, 2026
This Shipping Policy applies to purchases made through the KORHEIM online store.
Please review our shipping destinations, rates, and estimated delivery times below. Available shipping options and charges are displayed at checkout before you complete your purchase.
1. Shipping Destinations
We currently ship to the 48 contiguous United States and Washington, D.C.
We do not currently ship to:
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Alaska or Hawaii.
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U.S. territories.
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APO/FPO/DPO military addresses.
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International destinations.
P.O. Box delivery is available only when the shipping service supports it and the address is accepted at checkout.
Certain products or addresses may be subject to additional shipping restrictions. If we cannot fulfill your order, we will contact you and refund any amounts collected for items we cannot ship.
2. Shipping Rates and Free Shipping
All amounts below are in U.S. dollars.
| Destination | Orders Under $40 | Orders $40 or More |
|---|---|---|
| California | $6.50 | FREE standard shipping |
| Other contiguous U.S. states and Washington, D.C. | $7.50 | FREE standard shipping |
Free shipping eligibility is based on the merchandise subtotal after discounts and before taxes and shipping.
If a discount reduces your merchandise subtotal below $40, the applicable shipping charge will apply.
Shipping charges and any applicable taxes are shown at checkout.
We do not retroactively deduct outbound shipping costs if an eligible return later brings the remaining purchase below the free-shipping threshold. Return shipping responsibilities are explained in our Return / Refund Policy.
3. Order Processing
Please allow 1–2 business days for order processing before your package is handed to the carrier.
Our processing business days are Monday through Friday, excluding holidays. Orders placed on weekends or holidays begin processing on the next business day.
Processing may take longer during major promotions, holiday periods, or when an order requires payment, address, or inventory verification.
If we become aware of a significant delay affecting your order, we will contact you with an update and any applicable options, including cancellation and a refund where required by law.
4. Estimated Transit Times
Estimated transit times begin after the carrier receives your package.
| Destination | Estimated Transit Time |
|---|---|
| California | 1–2 business days |
| Other contiguous U.S. states and Washington, D.C. | 3–5 business days |
Order processing time is additional to transit time.
For example, a California order may require 1–2 business days for processing, followed by an estimated 1–2 business days in transit.
Standard orders are generally shipped using USPS Ground Advantage. The carrier or service used may vary where appropriate for the shipment.
Delivery times are estimates, not guarantees. Actual delivery may be affected by the destination, carrier operations, weather, holidays, peak shipping periods, or other disruptions.
5. Shipping Confirmation and Tracking
When your order is prepared for shipment, we will send a shipping confirmation email with tracking information to the email address provided at checkout.
A shipping confirmation or newly created label does not necessarily mean the carrier has received the package. Tracking updates become available as the carrier scans and moves the shipment.
If tracking initially shows “Label Created” or a similar status, please allow time for the carrier’s first scan.
If you cannot find the email, check your spam, junk, or promotions folder. You may also contact customerservice@korheim.com with your order number for assistance.
6. Products with Shipping Restrictions
Certain products, including aerosols, flammable liquids, nail polish, and some alcohol-based products, may be subject to carrier or transportation restrictions.
Depending on the product, ground transportation, special handling, or destination restrictions may apply.
If a restriction prevents us from shipping an item, we will contact you and arrange an appropriate resolution, including a refund for any item we cannot ship.
7. Shipping Address Accuracy and Changes
Please provide a complete and accurate shipping address, including any apartment, unit, or suite number.
If you notice an address error, email customerservice@korheim.com immediately with your order number and the corrected address.
Address changes are not guaranteed once processing begins and may not be possible after shipment. A change is confirmed only when our team confirms it.
We may contact you if additional information is needed to verify an address or complete delivery.
8. Delayed, Missing, or Delivered-but-Not-Received Packages
Delayed or Missing Shipments
If your package is delayed, check the tracking page for the latest carrier updates.
If tracking has stopped updating or the package has not arrived within the estimated delivery period, contact customerservice@korheim.com with your order number and tracking information.
We will review the available shipment information and discuss appropriate next steps.
Packages Marked Delivered
Please provide a secure delivery location and arrange to retrieve your package promptly.
If tracking shows “Delivered” but you cannot locate the package, check:
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Your mailbox and usual delivery area.
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Any parcel locker or building reception.
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With household members or others who may have accepted delivery.
If the package remains missing, notify us promptly.
A report of non-receipt does not automatically qualify an order for a refund or replacement.
We review reports using available information, including carrier tracking records, the recorded delivery date and time, the delivery location shown in tracking, and information you provide.
A “Delivered” status is relevant evidence, but it does not automatically resolve every claim. We will also consider information indicating an incorrect delivery location or another delivery error.
Theft or Loss After Correct Delivery
To the extent permitted by applicable law, KORHEIM is not responsible for theft or loss occurring after a package has been correctly delivered to the address provided at checkout or to a delivery location you authorized.
Refunds or replacements are not guaranteed for theft or loss after correct delivery.
This provision does not excuse a KORHEIM shipping error or a carrier’s misdelivery. A tracking status alone does not conclusively establish that delivery was made to the correct address.
Review and Resolution
We may ask you to confirm the shipping address and provide a written description of the circumstances so we can review your request.
Any refund, replacement, or other resolution will be determined based on the available information and applicable law.
Nothing in this policy limits your statutory consumer rights.
9. Damaged, Incorrect, or Missing Items
Please inspect your order upon arrival.
If an item arrives damaged, is incorrect, or is missing from the package, email customerservice@korheim.com as soon as reasonably possible.
Include:
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Your order number.
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The affected item and quantity.
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A brief description of the issue.
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Photos of the product, shipping label, and packaging, where available.
These photos help us assess the condition and contents of the package; delivery photos are not required.
Keep the products and packaging until we provide instructions. Please do not discard or return affected items before contacting us.
We will review the issue and provide an appropriate resolution under our Return / Refund Policy.
10. Undeliverable or Returned-to-Sender Packages
If a package is returned to us as undeliverable, we will contact you to discuss reshipment or a refund.
For customer address errors, unclaimed packages, or similar customer-related delivery issues:
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Any additional reshipping charge will be explained and require your agreement before we resend the order.
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If a refund is appropriate, eligible returned merchandise and applicable refundable taxes will be refunded.
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The original shipping charge paid is generally nonrefundable.
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We will not retroactively deduct outbound postage from an order that originally qualified for free shipping.
If the issue resulted from a KORHEIM error, we will cover the reasonable costs necessary to correct it.
11. Cancellations and Returns
If you need to cancel an order, contact us immediately. Cancellation is available only before fulfillment processing begins and is not confirmed until our team confirms it.
Online purchases cannot be returned or exchanged at KORHEIM retail stores.
Please obtain approval and return instructions before sending any products back. Full requirements are available in our Return / Refund Policy.
12. Changes to This Policy
We may update shipping rates, destinations, or this policy from time to time.
The shipping charges and terms presented when you place your order apply to that order. Changes to this policy will not retroactively change those agreed terms.
13. Customer Support
For shipping questions or help with an online order, email:
Please include your order number so we can assist you.